Refund Policy
If we miss the mark, you're covered. Clear, no-drama refunds.
We aim for every order to be right the first time. When it isn't, this policy protects you.
When you're entitled to a refund
- Work is never delivered and we can't recover it.
- The final deliverable fails the brief in a way revisions couldn't fix.
- An order is cancelled before an expert has started (full refund).
When refunds don't apply
Refunds don't apply to completed, delivered work you're happy to keep, or to orders cancelled after substantial work has already been done. In those cases, partial refunds are considered on request.
How to request a refund
Email hello@assignbee.com with your order reference and a short explanation. We review every request and respond within two business days.